Online Learning Tools - Finding help

Connect2YukonU

From admissions to academic supports to student services and everything in between, our dedicated Connect2YukonU team is ready to provide the one-on-one support and information you need for the year ahead.

There are several ways you can Connect2YukonU:

Academic supports
A quick reference guide to the resources that can help you succeed academically at YukonU
Academic Support Centre

The Academic Support Centre (ASC) exists to support all Yukon University students on-campus and by distance. You can receive help with writing, math, computers, and other academic skills. Our instructors are available to help by phone, text messaging, or video conference. This is the same service as our walk-in help, offered by distance.

Learn more about the Academic Support Centre

IT Services

IT services can help with all things technology related.

Starting a 'Help Desk ticket' is the best way to get help from IT Services at Yukon University. You can open a ticket if you are having trouble with WiFi, activating accounts, re-setting passwords, accessing Banner, or many other issues you may run into. Tickets can be opened online and IT Services staff will respond quickly to help. 

Learn more about IT Services

Or, open a Help Desk ticket

Learning Assistance Centre

The Learning Assistance Centre (LAC) offers help with developing learning and study habits that can help you succeed in your course(s). For example, they can help with systems for time management, or note-taking techniques.

The LAC also arranges accessibility services and academic accommodations.

Learn more about the Learning Assistance Centre

Library Services

The Library team can help you find resources for your research papers. There are books in the Innovation Commons, as well as thousands of articles online. 

The YukonU Library also offers an instant messaging service to students. You can click on the 'ASK US' on the Library's web page, and you'll be connected directly to a librarian to answer your questions.

Learn more about Library Services

Online registration (Banner)

Banner is a software program which many colleges and universities use. You will use this program to register for courses, access your taxation forms, and check you marks. 

Visit YukonU's registration page for detailed instructions on how to use Banner for registration, or access Banner directly.

Note: Banner uses the same YukonU login/password that you use for Office 365 & Moodle.

Program advising

This is when you speak to a faculty, or staff member to discuss the plan for which courses you are going to take each semester. 

To contact an advisor, email ssc@yukonu.ca

 

 

Non-academic supports
Some of the ways YukonU can help you, outside of your studies
Campus safety

Safety and Security Services is your front-line contact for security issues and non-emergency matters. Visit the Campus Safety webpage to learn more about on-campus safety and security. 

You can receive real-time safety and security messages to your mobile device with the YukonU app. Links to download it can be found in Module 5.

First Nations support services

Services for First Nation, Métis and Inuit students are offered through our First Nations Support staff and First Nations Cultural Coordinator. There are also Elders on Campus representing many First Nations from Yukon and surrounding areas.

First Nations Support Services can help with a wide range of needs, from choosing a class to information on First Nations funding, university and community resources; or you can contact them just to chat.

Learn more about First Nations support services.

Financial supports

Student financial supports can help you offset educational and living costs, so you can focus on your studies.

See the full list of financial supports at Yukon U's Money Matters Page, or make an appointment to speak with a financial aid advisor.

Personal counselling services

YukonU Personal Counselling Services are free to all full- and part-time registered Yukon University students and can help with managing the demands of student life, maintaining personal wellness, and building skills for lifelong success.

Learn more about YukonU Personal Counselling Services