Information Technology (IT) Services

About Microsoft 365

• Microsoft 365 Apps gives you access to Microsoft Office applications (like Outlook, Word, Excel, PowerPoint, and OneNote) and other internet-based services (like OneDrive and SharePoint).
• You can download the entire suite of Microsoft applications to your personal devices once you have logged into Microsoft 365. It can be used on up to five computers and five mobile devices.
• Your Microsoft 365 account will be available for the duration of your course (please refer to your course schedule) and will expire the day after the last day of class.
• If you return to Yukon University within 150 days (for example, by the next semester), your Office 365 account will be re-activated and everything from the previous term will become available again.
• We recommend you copy any data you want from your Office 365 account to another storage place before your account expires.

Yukon University email

• Please note that yo/oltur university email account will expire the  and be inaccessible 150 days after your last class ends.
• Learn more about using your YukonU email in our Online Learning Tools tutorial.

For more information, please contact the Help Desk at 867 456 8610 or toll free at 1 855 448 2892.

Moodle system requirements

If you haven't used Office 365 before, please log into Office 365 first, before logging into Moodle. Your Moodle account will be available for the duration of your course (please refer to your course schedule).

Internet speed

Use a broadband connection for using Moodle.

Internet browsers

Ensure you are using the latest version of your internet browser.

Settings

We recommend that the following be enabled:

• Cookies
• Pop-ups (in both Internet browser and security software)
• Javascript

Plug-ins

We recommend that you use the latest version of Adobe Reader.

Resource viewing

We recommend that you use the latest version of Adobe Acrobat Reader.

To view all the resources uploaded to Moodle, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. LibreOffice) installed.

For more information, please contact the Help Desk at 867 456 8610 or toll free at 1 855 448 2892.

Learn how to login to Moodle in our Online Learning Tools tutorial

About Zoom

• Zoom is used for video conferencing, and it is how Yukon University connects remote students to an instructor's live classroom sessions.
• Click this link: yukonu.zoom.us to join your class by Zoom. Your instructor will have provided you with the Meeting ID in advance.
• There is no equipment/software purchase required if you plan to attend Zoom sessions in-person from your local Community Campus, or from the Study Rooms at the Innovation Commons.

Learn how to access Zoom in our Online Learning Tools tutorial

Yukon University Banner Student Self-Service provides access to:

• View or print your unofficial transcript
• Request your official transcript
• View your student record
• View your grades - available five business days after final exam
• View or print your T2202 Tax form – used to claim post-secondary tuition fees on your Income Tax Return

Sign-in to Banner Student Self-Service:

1. Access Banner Student Self-Service.
   (You can also find the link for Banner Student Self-Service under the Current Students section of the YukonU website)
2. Use your YukonU email and password to login.
   If you have forgotten your credentials, you can retrieve your YukonU email address or reset your password.

Need help?

• For help accessing Banner Student Self-Service, call 867 456 8610 (toll free 1 855 448 2892), or submit a Help Desk ticket.
• For help with transcripts, grades or tax forms, call the Admissions Office at 867 668 8710.

If you do not have a student account, please sign in to the Guest wireless network. Your email address is required.

Note: Student computer accounts will be activated the day after you register for your courses.

Sign in to the YukonU wireless network:

At the Ayamdigut Campus, select the Yukon-University network.

USERNAME: firstname.lastname
PASSWORD: Use your Office 365 account password

At community campuses, select the YukonU-Communities network

Access to wifi can be obtained from your community campus coordinator.

All printing is done through PaperCut, a print management software.Yukon University students are allocated $40 worth of printing each term. You can access printing at the Innovation Commons, and at the computer labs in A2702 or A2103.

Each time you login on a lab computer, a small pop-up window will appear displaying your current balance. Clicking the Details link on this window will bring up a website that will let you see more detailed information about your PaperCut account. 

More information on PaperCut can be found here.

Adding funds

If you run out of PaperCut funds before the term is over, you may purchase a top-up from the Campus Store. Campus hours are here. You can also buy vouchers online. After you’ve paid, go to the Innovation Commons and show the staff there your receipt so they can add the funds to your PaperCut account.

Printing costs

Black and white printing costs $0.10 per page. There is no colour printing available.

There are computer workstations available in the Innovation Commons for general student use during regular operating hours. See hours here.

At Ayamdigut campus, lab locations are A2301 and A2702, in the academic wing.