Information Technology (IT) Services

IT Services

From email, printing and everything in between, our Information Technology (IT) team is here to help!

Get connected

Accessing your Office 365 & Moodle account

Note: If you are accessing your Yukon University accounts for the first time, you must log into Office 365 before accessing My Courses via Moodle.

Sign in to Office 365 and Moodle

Log into a Yukon University student computer (Computer Lab Access). If you are accessing your accounts from a community campus or on a personal computer on- or off-campus, skip to Step 1 below.
                   USER NAME:   Firstname.Lastname@yukonu.ca
                   PASSWORD:   YC!ddmmyy (your date of birth – 6 digits only)

    Step 1:  Access the link to Microsoft Office 365 apps in the Current Students section of the YukonU website or click on the link below.
                       Select Sign In on the Microsoft Office welcome page.
                       USER NAME:   Firstname.Lastname@yukonu.ca
                       PASSWORD:   YC!ddmmyy (your date of birth – 6 digits only)
    Note: You will need to provide a secondary e-mail or phone number to activate your Office 365 account.

    Step 2:  Access your courses in Moodle.
                       On the YukonU website, select My Courses found on the top left menu of any page or click on the link below.
                       Log in to YukonU Moodle
                       USER NAME:   Firstname.Lastname@yukonu.ca
                       PASSWORD:   YC!ddmmyy

    You must now change your password. Go back into Office 365. There is a settings gear in the top right hand corner of the page. Click it and change your password.

    Password Requirements:

    • Must be at least 8 characters long.
    • Must contain 3 of the 4 following: uppercase, lowercase, symbol and number.
    • Cannot be any of the past 25 passwords you have used at Yukon University.

    If you require additional assistance, please contact the Help Desk at 867 456 8610 or toll free at 1 855 448 2892.

    See the Resources & applications section on this page for more information on Office 365 and Moodle. 

    Accessing the wireless network

    If you do not have a student account, please sign-in to the Guest wireless network. Your email address is required.

    Note: Student computer accounts will be activated the day after you register for your courses.

    Sign in to the YukonU wireless network:

    At Ayamdigut Campus, select the Yukon-College network.

    USERNAME: firstname.lastname
    PASSWORD: Use your Office 365 account password

    At community campuses, select the YC-Communities network

    Access to wifi can be obtained from your community campus coordinator.

    Activate your printing account (Papercut)

    All printing is done through PaperCut, a print management software.Yukon University students are allocated $40 worth of printing each term.

    Each time you login on a lab computer, a small pop-up window will appear displaying your current balance. Clicking the Details link on this window will bring up a website that will let you see more detailed information about your PaperCut account.

    How to activate your PaperCut account


    Adding funds

    If you run out of PaperCut funds before the term is over, you may purchase a top-up from the Campus Store. After you’ve paid go to IT Services in the Innovation Commons and show the staff there your receipt so they can add the funds to your PaperCut account.


    Printing costs

    • Black and white printing costs $0.10 per page, with a discount of 50% for double-sided printing. For example, a five-page document printed single-sided will use $0.50 of your printing allocation.  A five-page document printed double-sided will use $0.25 of your printing allocation.
    • Large print jobs (more than 20 pages) that are selected to print single-sided will prompt you to save printing costs by printing double-sided.

     

    Resources & applications

    Computer labs - Ayamdigut Campus

    Computer labs at the Ayamdigut Campus (Whitehorse) are available for student use, please see schedule below for details.

    Location

    Monday -
    Thursday

    Fridays

    Weekends &
    statutory holidays

    Lab A2301 8am - 9pm 8am - 5pm closed
    Lab A2408 6am - midnight 6am - midnight 6am – midnight
    Lab A2702 6am - midnight 6am - midnight

    6am – midnight

     

    Lab closures:

    • Classes take place in all of the labs except the Learning Commons. Schedules are posted on iPads outside each lab.
    • Computers in the Learning Commons are not available for booking - they are available on a first come, first serve basis when the Learning Commons is open.
    • Labs in A2301 and the Learning Commons are closed on statutory holidays.
    • Notices will be posted when other closures are anticipated.

    Prior to using the computer labs at Yukon University, all students are encouraged to read the Computer Lab Usage Policy.

    Banner Self-Serve

    Yukon University Banner Self-Serve provides access to:

    • View or print your unofficial transcript
    • Request your official transcript
    • View your student record
    • View your grades - available five business days after final exam
    • View or print your T2202 Tax form–used to claim post-secondary tuition fees on your Income Tax Return.

    Sign-in to Banner Self-Serve:

    1.  Access the link to Banner Self-Serve in the Current Students section of the YukonU website.
    2. Click on Banner Self-Serve.
    3. Enter your User ID. Your User ID is your 9-digit student number (eg.000012345) listed on your student card or registration form.
    4. Enter your PIN. On your first visit, your PIN is your date of birth (ddmmyy). Repeat visitors will have changed their PIN to another set of numbers. If you forget that number, click on Forgot PIN and answer the security question that you entered on your previous visit.

    Need help?

    Moodle system requirements

    Please note: Online courses are available in a system that may be referred to as My Courses.

    Moodle System Requirements

    To run Moodle effectively you should, at minimum, use the system components listed on this page. If you do not, Moodle may still work but some functionality may be lost.

    Workplace IT environments' internal configurations can also restrict the functionality of Moodle. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply. Workplaces may also have older versions of software, and Moodle may not perform well with these.


    Recommended Operating System

    Windows 7, 10, Mac OSX Sierra, iPad IOS10


    Mobile devices

    At present, the Moodle Mobile app is not recommended.


    Internet speed

    Use a broadband connection. Dial-up access will be significantly slower, and we do not recommend it for using Moodle.


    Internet browsers

    Ensure you are using the latest version of your internet browser.


    Settings

    We recommend that the following be enabled:

    • Cookies
    • Pop-ups (in both Internet browser and security software)
    • Javascript

    Plug-ins

    We recommend that you use the latest version of Adobe Flash Player.


    Resource viewing

    We recommend that you use the latest version of Adobe Acrobat Reader.

    To view all the resources uploaded to Moodle, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.


    Security

    With all firewalls, ensure that you enable uploading of files.

    Office 365 & email

    Office 365

    • Office 365 gives you access to Microsoft Office applications (Word, Excel, PPT, OneNote, Outlook) and other internet based services (OneDrive, Sway, etc).
    • You can download the entire suite of Microsoft applications once you have logged into Office 365. It can be used on up to five computers and five mobile devices.
    • Your Office 365 account will be available for the duration of your course (please refer to your course schedule).
    • You will be able to access Office 365 on the day that your first course starts and for 30 days after your last class ends.
    • We recommend that you copy any data you may want to keep from your Office 365 account before it expires.

    Yukon University email

    • Please note that your university email account is part of your Office 365 subscription and will, therefore, expire and be inaccessible 30 days after your last class ends.
    • If you return to the University within 6 months (next semester) your Office 365 account will be re-activated and all data from the previous term will become available again.
    Zoom video conferencing
    • Zoom is used for video conferencing and is how Yukon University connects students in distant locations to their instructor's live classroom sessions.
    • Click this link: yukonu.zoom.us to join your class by Zoom. Your instructor will have provided you with the Meeting ID in advance.
    • There is no equipment/software purchase required if you plan to attend Zoom sessions in-person from your local Community Campus.