SERV 002 - Active Listening

Build the skills to stay fully present, understand what others really need, and respond in ways that create smoother, more effective workplace communication In this practical, hands-on course, you’ll learn to read between the lines, picking up on body language, tone, and subtle cues that shape everyday interactions.

With a focus on honing concentration, understanding context, and providing thoughtful responses, participants will leave empowered with the ability to enhance communication, build trust, and navigate complex conversations with clarity and empathy.

Who should enroll

This course is ideal for:

  • Administrative professionals 
  • Frontline and customer-facing employees
  • Team leads and supervisors
  • Anyone who communicates regularly with colleagues, clients, students, or the public
  • Professionals who want to build stronger relationships through clearer, more intentional conversations
Learning outcomes

By the end of this course, participants will be able to:

  • Identify key elements of active listening in workplace communication
  • Recognize how body language, tone, and context influence meaning
  • Use questioning and clarification techniques to better understand others’ needs
  • Demonstrate listening behaviours that support trust, respect, and connection
  • Respond thoughtfully in conversations with greater clarity and empathy
Duration and format

Duration:         Half-day
Format:            In-person

Withdrawals and refunds
NON-CREDIT COURSE REFUND POLICY

Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund

Please refer to the Tuition Refund policy.

This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.

Looking to build on this skill?

Pair this course with Emotional Intelligence to strengthen how you apply emotional awareness in real-world conversations.

CRN Instructional method Instructor Location Start date Seats available* Cost
90543 Face-to-face Synchronous Ryan Sikkes Whitehorse (Ayamdigut)
12
Cost: $249.00
Tax: $12.45
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1530 1:00 PM - 2:30 PM - - - - - -

* seats available are updated nightly

Note regarding courses with listed prerequisites: Depending on the circumstances, students may be granted permission from a program advisor or the course instructor to enrol for courses in which they do not have the specified prerequisites.

Please quote the Course Reference Number (CRN) when contacting registration.