LEAD CE12 - Emotional Intelligence

Discover a key to personal and professional success with this half-day course on Emotional Intelligence.

Emotional Intelligence shapes how we navigate relationships, make decisions, and respond to challenges. Where communication skills focus on how we interact with others, emotional intelligence begins with understanding and managing what’s happening within ourselves. In this course, you’ll build self-awareness, learn to manage reactions in the moment, and strengthen your ability to respond thoughtfully in a range of workplace situations.

You’ll leave with practical tools to pause, assess, and choose how you respond even in high-pressure or emotionally charged moments.

Who should enroll

This course is ideal for:

  • Administrative professionals and frontline and customer-facing employees
  • Team leads and supervisors
  • Individuals looking to strengthen self-awareness and emotional regulation
  • Professionals navigating stress, competing priorities, or emotionally charged interactions
  • Anyone who wants to respond more thoughtfully and intentionally in everyday situations
Learning outcomes

By the end of this course, participants will be able to:

  • Describe the core components of emotional intelligence
  • Identify how emotions influence reactions, decisions, and communication style
  • Demonstrate empathy in workplace interactions
  • Use emotional intelligence to support more effective communication and relationships
Duration and format

Duration:                   3.75 hours
Format:                      In person, synchronous

Withdrawal and refunds
NON-CREDIT COURSE REFUND POLICY


Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund

Please refer to the Tuition Refund policy.

This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.

Looking to build on this skill?

Pair this course with Active Listening to strengthen how you apply emotional awareness in real-world conversations.

CRN Instructional method Instructor Location Start date Seats available* Cost
90545 Face-to-face Synchronous Ryan Sikkes Whitehorse (Ayamdigut)
12
Cost: $249.00
Tax: $12.45
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1530 - - - 1:00 PM - 4:30 PM - - -

* seats available are updated nightly

Note regarding courses with listed prerequisites: Depending on the circumstances, students may be granted permission from a program advisor or the course instructor to enrol for courses in which they do not have the specified prerequisites.

Please quote the Course Reference Number (CRN) when contacting registration.