JUST CE68 - Working in Social Services: The Essential Skills

This introductory workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Whether working in the role of general helper, counsellor or administrator, there are key areas that are essential to providing helpful, collaborative and ethical services. This workshop will provide awareness and introductory skill-building in core areas related to the helping role including: communication, listening, service coordination, ethics, diversity and promoting helper resilience. These insights will work to reduce employee burnout and turnover while also improving service delivery.

Workshop Outline:

Why do You Want to be a Helper?
Building a Therapeutic Relationship
Skills for a Positive Connection
Reviewing our Beliefs
How Who You Are Affects How You Help
Essential Listening and Communication Skills
Essential Emotion Regulation Skills
Skills for Managing Conflict
Helping Beyond the Job Description
Ethics and Social Services
The Importance of Diversity and Cultural
Advocacy and Empowerment
Working with Other Systems
A Trauma-Informed Lens in Every Role
Impact of Helping on the Helper
Staying Healthy in a Helping Profession

This is one of the Crisis and Trauma Resource Institute’s (CTRI) courses delivered by Nataschaa Chatterton, a Yukon-based instructor. CTRI is located in Winnipeg and delivers training in Yukon and across Canada.


No scheduled sessions