BMGM CE09 - Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

This workshop will help you teach participants how to:

o Define frame of reference
o Establish a positive intent and a desired outcome
o Use good communication skills during a conversation
o Draft a script for a difficult conversation
o Use specific steps to carry out a difficult conversation
o Access additional resources as required
o Maintain safety in a conversation

CRN Instructional method Instructor Location Start date Seats available* Cost
90568 Face-to-face Synchronous Christina Thomas Whitehorse (Ayamdigut)
Cost: $299.00
Tax: $14.95
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1530 - 9:00 AM - 4:30 PM - - - - -