BMGM CE09 - Managing Difficult Conversations

No matter how skilled we are as communicators, we all face moments when conversations become challenging — whether it’s addressing performance issues, delivering feedback, or navigating conflict within a team.

This one-day workshop provides practical tools and strategies to help you handle tough discussions with clarity, confidence, and respect. Through interactive discussions and real-world examples, you’ll learn how to prepare for difficult conversations, keep them on track, and achieve positive outcomes — even when emotions run high.

Who should enroll

This course is ideal for:

  • Managers and team leaders
  • HR Professionals
  • Project managers
  • Customer Service Representative 
  • Trainers and educators

This course was designed for managers, team leaders, HR personnel, project managers, customer service representatives, educators, and anyone in leadership roles who need strategies to manage challenging conversations and improve effective communication.

Learning outcomes

By the end of the course, participants will learn: 

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation
Duration and format

Duration     7.5 hours

Format         Face-to-face, synchronous

Withdrawals and refunds
NON-CREDIT COURSE REFUND POLICY


Withdrawal 7 days prior to course start time: Full Refund
Withdrawal after 7 days: No Refund

Please refer to the Tuition Refund policy.

This policy applies to all students taking credit courses at Yukon University and all noncredit students taking courses through the Continuing Studies division with Yukon University.

BMGM CE09
This course has no upcoming sessions scheduled