This course prepares students with knowledge and skills of office procedures in a medical office in the Yukon. Students will use medical office equipment and software to develop skills in appointment scheduling, reception, filing, preparing and handling laboratory samples and sterilizing medical instruments. Students will learn and use medical terminology for simple clinic procedures, perform baseline assessments on patients, and fill out medical forms and maintain a complete inventory of clinic supplies. Students will also learn Yukon Health Care Billing and Yukon Health Care Policies and Directives, which will help them complete medical forms and documents to support patients in receiving insured health services in the Yukon. Lastly, students will learn techniques on therapeutic communication, verbal and non-verbal cues to equip them with empathy and advocacy to meet the needs of the patients.