JUST CE76 - Dealing with Difficult People

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

CRN Instructor Location Start date Seats available* Cost
90525 Off-Campus
Cost: $235.00
Tax: $11.75
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Online Scheduled Session - 8:30 AM - 4:30 PM - - - - -