JUST CE129 - Frontline Skills for Social Services

Whether someone is working as a general helper, counsellor, or administrator, there are key areas that are essential to providing helpful, collaborative, and ethical services. This workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Participants will learn core skills in the areas of communication, listening, service coordination, ethics, diversity, and promoting helper resilience. These insights will help to reduce employee burnout and turnover while also improving service delivery.

Learning Objectives

Upon completion of this workshop, participants should be able to:

Identify skills for relationship building and effective communication in a helping role
Summarize important emotional and cultural awareness skills for helpers
List case management steps that fit within the parameters of one’s role
Plan steps for a trauma-informed approach that will enhance both client and helper resilience

Some of the Topics Reviewed:
Why do You Want to be a Helper?
Building a Strong Helping Relationship
Essential Emotional Skills
Essential Listening and Communication Skills
Strategies for Working with Differences
A Trauma-Informed Lens
Skills for Self-Awareness – Beliefs and Biases
Ethics in Social Services
Working with Other Systems
Advocacy and Empowerment
Staying Healthy in a Helping Profession

Instructor: Crisis & Trauma Resource Institute, Kaelin Sheaden

Earlybird registration deadline September 25, 2023 - $269+GST
Registration deadline October 9, 2023 - $299+GST

CRN Instructional method Instructor Location Start date Seats available* Cost
90554 Face-to-face Synchronous Whitehorse (Ayamdigut)
Cost: $269.00
Tax: $13.45
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1530 9:00 AM - 4:30 PM - - - - - -