JUST CE120 - Navigating Difficult Client Relationships

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult, in order to transform unhealthy relational patterns into more positive interactions and outcomes.

This introductory level workshop is intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours. The workshop includes presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

At the end of this workshop, participants should be able to:

Identify patterns of escalating difficult behaviour
Describe common patterns in communication that cause conflict
List the external and internal factors that contribute to difficult client relationships
Describe effective communication with someone who is experiencing mental health challenges
Practice key interventions with three common patterns of difficult behaviour
Know how to facilitate a cycle of cooperative behaviour

Topics include:

What Makes a Person Difficult?
The Cycle of Escalating Difficult Behaviour
Shift the Problem from Person to Pattern
Shift from Judgment to Curiosity
Assessment of problems: Is it Mine, Theirs, or Ours?
Strategies for the Passive Aggressive Pattern
Strategies for the Chronic Anger Pattern
Strategies for the Chronic Resistance Pattern
Considerations Around Challenges Related to Mental Health
Creating a Cycle of Cooperative Behaviour

$299 + GST or $269 + GST early bird registration by Tue Nov 19, 2024

Registration deadline through YukonU is Nov 26, 2024.
Late registration until Mon Dec 9, 2024, through CTRI by emailing sam@ctri.com

CRN Instructional method Instructor Location Start date Seats available* Cost
90601 Face-to-face Synchronous Whitehorse (Ayamdigut)
Cost: $269.00
Tax: $13.95
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1440 - 9:00 AM - 4:30 PM - - - - -