CRES 1311 - Communicating in Conflict: Strategies and Skills

In this course, you will examine basic interpersonal communication concepts and theories and will reflect on tendencies in your own communication patterns. You will link specific communication micro-skills to their intended purpose (empathic listening, strategic listening, assertive expression) and will identify the effect that each of these micro skills has on the both "sender" and the "receiver" when employed.

Through experiential exercises, you will practice and analyze the connection between your internal intent, and the strategic use of the full spectrum of communication skills to build empathy and assert meaning. You will evaluate your experience and application of balancing empathy and assertion in a conflict dialogue and deepen your communication impact through meta-communication.

Credits
0.00
CRN Instructor Location Start date Seats available* Cost
90842 Patricia Bragg Whitehorse (Ayamdigut)
8
Cost: $650.00
Tax: $32.50
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1540 - - 9:00 AM - 5:00 PM 9:00 AM - 5:00 PM 9:00 AM - 5:00 PM - -
90031 Whitehorse (Ayamdigut)
10
Cost: $650.00
Tax: $32.50
Class schedule
Start date End date Room Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Classroom - Face to Face C1540 - - 9:00 AM - 5:00 PM 9:00 AM - 5:00 PM 9:00 AM - 5:00 PM - -