This course introduces the basics of conflict resolution within the workplace, and how to resolve conflicts collaboratively. This is a prerequisite for most other JIBC courses.

Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict, attitudes, and beliefs; conflict styles; and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies.

This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations. Receive a digital recording of your role-playing exercise, so you can self-assess and continue your development.

This course is equivalent to CRES-1100 (CCR 100).
Students must take either CRES-1100 or CRES-1101 as a prerequisite for other required courses in the certificates.