COVID-19 response information

Crucial information
  • YukonU fall semester program plans have been announced. Please see the message from VPA&SS Janet Welch below and our media release for more info.
  • The 2020 Convocation ceremony is now cancelled. Graduates will receive transcripts and credential in a special package via Canada Post in June. 2020 Grads are invited to join us at the 2021 Convocation next May.
  • Except for Campus Housing, access to campus buildings is restricted to authorized employees only.
  • At the present time, there is no plan for students and employees to return to campus for the foreseeable future.

Last updated: May 26, 2020 -  11:30am

Campus access

Ayamdigut Campus

  • Access to campus buildings is restricted to authorized employees only.
  • Safety & Security continues to have staff on campus 24/7 during restricted access stationed at the welcome centre.
  • Students  requiring access to their locker must email their program chair:
    1. name
    2. program enrolled in
    3. the date and time to collect belongings
    4. locker number and combination code 
  • Chair will confirm via email, then the VP Academic & Student Services will connect with the student at the main door at the date/time provided. Please bring locker keys if required.

Campuses – other than Ayamdigut

  • All campus buildings are closed to face-to-face public services. Services are available through email, telephone, and videoconference

Campus Housing

  • For current occupants there is a freeze on ALL Occupancy changes – including adding additional co-occupants and unit transfers.

  • In an effort to manage the health and safety of all of our students, if you experience any symptoms or if you have traveled outside Canada, please let us know immediately so we can support you.

  • We recommend that students who have or can secure alternative accommodation and safely relocate should do so. We will not require you to relocate.
  • To assist occupants with relocating, the requirement for providing 30 days’ notice is being waived.
  • Currently transit is continuing, if it stops or becomes limited, we can mobilize transport to help occupants get necessary supplies such as groceries.
  • Mail service will continue. Shipping & Receiving will have reduced service hours which may cause potential mail delays. Please consider setting up the free Flex Delivery service through the Canada Post website until further notice, which will allow you to receive all mail at a local post office of your choice. For Amazon orders, please choose to have packages delivered to a local post office for pickup.
  • Shared kitchen and common areas for dorm occupants – please have no more than three people in these areas at any point.
  • Preventative measures we are all taking remain vitally important to help prevent the spread of COVID-19 in Yukon. Stay informed of evolving measures to protect Yukoners. Be aware that public health orders from the CMOH, including physical distancing, are now the law.


Applications to campus housing

Due to the COVID-19 pandemic, the CH focus right now is on keeping current occupants safe, healthy and supported.

In order to do this, until JUNE 1 we are:

  • suspending new spring, summer and fall applications to Campus Housing.
  • temporarily removing the application form from the CH webpage.
  • deferring non-occupant questions.
  • no new accommodations will be offered until after August 1.


Contact Tracing COVID-19 cases

  • YukonU senior management is in contact frequently with Yukon Public Health and the office of the Chief Medical Officer of Health (CMOH).
  • As of May 22, there have been 11 confirmed cases of COVID-19 in Whitehorse. All have recovered.
  • The CMOH is conducting contact tracing for each case as it is confirmed.
  • This involves identifying and communicating to everyone who may have had contact with the person involved to ensure they are aware and instructed to self-isolate for 14 days and monitor for symptoms.
  • This is done in order of highest to lowest risk contact.
  • If contact tracing leads to Yukon University employees or Campus Housing occupants, the appropriate response to protect occupants and employees authorized to be on campus will be provided by the CMOH.
  • YukonU has made arrangements with Yukon Public Health to house CH occupants safely off-campus in housing monitored by Public Health, if they are:
      • returning from travel outside Yukon
      • assessed as showing COVID-19 symptoms
      • required to self-isolate for 14 days due to contact tracing
  • The CMOH and YukonU must comply with the Health Information Privacy and Management Act and cannot share information that may compromise the identity of an individual. As such, information about contract tracing or a confirmed COVID-19 case within the YukonU community will only be shared with employees and CH occupants directly affected. It cannot be shared widely with the YukonU community or the public.
  • We all have a role to play. The best way of limiting the spread of COVID-19 is through physical distancing and frequent handwashing and sanitizing of your personal spaces and frequently used items.
  • Please check authorized information source updates and share only facts, not rumour or speculation, about COVID-19 cases in Yukon.
  • All Yukon COVID-19 response information, including Yukon CMOH updates, can be found at


  • All events on all campuses have been cancelled for the foreseeable future.
  • The 2020 Convocation has been cancelled and the YukonU Launch Celebration has been postponed. Please read the letter to students from President Barnes for more details.
  • Graduating students will receive transcripts and credentials in a special package via Canada Post in June and are invited to attend the 2021 Convocation ceremony next May.


The risk to Yukoners remains low. For the most up-to-date information, visit


Personal well-being

Boundaries with yourself during COVID-19 may look like….

  • Setting limits on how much time you spend taking in new information
  • Setting limits on what types of sources you take in (reading reputable articles vs watching the news)
  • Having a bed time
  • Not sleeping with your phone or devices next to you/not scrolling at night
  • Taking breaks during the day to practice mindfulness and check in with yourself
  • Eating regular meals even if anxiety makes it hard to feel hunger cues
  • Limiting caffeine intake if it make your anxiety worse
  • And consider how much time you spend talking with others about this situation – it all takes a toll.

Take care of yourself and one another.

Message from Paige Savard, YC Prep

Check out this resource page from on how to take care of your mental health during this uncertain time.

International students

Canada Emergency Response Benefit (CERB)

  • The intent of this benefit is to support workers in the Canadian labour force. Workers who reside in Canada but who are not citizens or permanent residents, including temporary foreign workers and international students, may be eligible to receive the benefit if they stop working for reasons related to COVID-19 and meet the other eligibility criteria.
  • Immigration, Refugees and Citizenship Canada has translated 10 questions and answers about CERB into multiple languages so that international students and others can get the information they need, in the language they are most comfortable with.


COVID-19 resources


Experiencing Symptoms?

  • If you have called Yukon Communicable Disease Control (867.667.8323) about your symptoms and are advised to get tested for COVID-19, the test is free of charge for international students as well.
  • Please contact Briana, International Student Advisor, if you have any questions at

New international student applications

Given the current travel restrictions and global situation, Yukon University has suspended the intake of new incoming International students from overseas for the Spring Semester beginning in May.

  • All eligible applicants have been notified and given the option to either defer to Fall Semester or withdraw their application.
  • If you have any questions about this decision, please contact

*If you are a current International student at Ayamdigut, this decision does not affect you.*

Research Ethics Board (REB)

  • The REB continues to be available to researchers, students and study participants. 
  • You can reach the REB by email, contacting the Research Ethics Coordinator or call 867 668 8857. These are monitored daily. 
  • The REB is providing guidance during the COVID 19 pandemic. Current details are available on the research ethics webpage.
  • The REB will continue to respond to requests regarding research ethics applications, study modifications or adverse events.
  • Researchers should suspend, delay or use alternative methods for research projects that would normally include in-person recruitment or data collection until the Yukon Government Public Health Emergency is over (

Support services for students

What services are available?

Via phone, email and videoconferencing the following student support services are available:

What services are closed?

  • ATM
  • Bistro
  • Bookstore
  • Fitness Centre
  • Gym
  • Kaff
  • Innovation Commons


Spring semester supports

As students work on Spring assignments and exams, your Learning Assistance Centre, Library, and Academic Support Centre teams are here to help!

Available virtually in the Help & Guides area, you can find:

  • Tips for Writing Take-home and Online exams
  • Updated Essay Outline Template
  • Updated Quick Guide for Editing Your Essay
  • Citation resources
  • Database help
  • e-books, Journal finders
  • Research and Writing tips
  • … and so much more!


Academic Support Centre

Academic Support Centre services are available by distance:

Admission and Registration: Services are available at a distance. Please email with any application or registration inquiries. In person and over the phone payments are not available at this time, however online payment options are available through the student self-serve account or online banking. For more information please visit:

Counselling Services: To set up an appointment for professional and confidential counselling go to  or email Kathleen Campbell at

Financial Aid Services: For information on general financial aid including scholarships, awards and bursaries, see Money Matters. To book a phone appointment with our Financial Aid Advisor, you can do so here: Book now. Any other inquiries can be emailed to

First Nations Support: To set up an appointment with Orlanna, email her at

The Help Desk is available to help with any technology needs. Contact the Help Desk at or 867 456 8610.

Learning Assistance Centre: The LAC will continue to work with students with disabilities requiring academic accommodations. To set up an appointment to discuss accommodation needs, please email Wendy Kitchen at

Food and Financial Aid

(updated May 14)

If you require more resources or have other questions, please reach out to Financial Aid Advisor Bunne Palamar - book an appointment.

Here is some information for accessing the food bank and other options, and possible financial aid/funding:

  1. Whitehorse Foodbank: (open the following hours):
    Tuesday: 10:00am – 12:45pm & 3:00pm – 4:45pm
    Wednesday: 10:00am – 12:00pm FAMILIES ONLY
    Thursday: 10:00am – 12:45pm & 3:00pm – 4:45pm

  2. Applying for Employment Insurance for Canadian citizens or permanent residents

  3. For international students: The intent of the Canada Emergency Response Benefit (CERB) is to support workers in the Canadian labour force. Workers who reside in Canada but who are not citizens or permanent residents, including temporary foreign workers and international students, may be eligible to receive the benefit if they stop working for reasons related to COVID-19 and meet the other eligibility criteria.

  4. Info for students renting off campus:

  5. Canada Student Loans info click and then go to the Canada Student Loans link under for individuals: 

  6. Students should also check with their provincial/territory or First Nations funders that they already received funding from to see about student loans (see info above regarding Canada Student Loans) or any other funding they receive or are eligible for.

  7. Yukon Government COVID-19 Resources:

  8. Student Training Allowance – will continue as usual until the end of your approved funding period.




  • YG announced this new program on Monday May 11.
  • This is for private, non-subsidized market rental housing.
  • It is retroactive to April 1 and runs to June 30.
  • Please visit the YG media release for full details.
  • YukonU is researching if Campus Housing occupants will qualify for this program. Stay tuned for further info about this.


    • For contactless return of books, the Library Drop Box is now stationed at the main entrance by the Welcome Centre.
    • Laptops must be returned to Safety and Security at the Welcome Centre. Safety & Security staff are on campus 24/7 stationed at the Welcome Centre.
    • If Safety and Security staff are not present when you return the laptop, please call 334-6042 and someone will be with your shortly.
    • If you are outside of Whitehorse, send an email to to make arrangements to return books by mail.
    • You can keep track of your Library Account at
    • If you have any questions at all, please contact us at 668-8700, or email us

    Librarian support for searching literature, research, citations and interlibrary loans (electronic material only) can be accessed through the following channels , which you may connect to through the Yukon University Library Services webpage:

    • Askaway  – messaging tool through which you may connect directly with library staff.
    • eMail  – if you have a question for library staff, you can email the team and we will get back to you as soon as possible –
    • Phone     – The Library Services team will continue to monitor the phone line (867 668 8870) for responding to the needs of students and faculty. 
    • Zoom  – For more in depth service requests, library staff will be prepared to initiate a video-conference with staff or students.  We will keep our scheduled information literacy sessions as scheduled, and are happy to schedule more with students and faculty.  All will be delivered by Zoom, and by appointment with Library Staff

    Physical items (books and AV equipment) will not be available while access to campus is restricted.

    Overdue Library Material during limited service:

    • We will not accrue late fines during this time for any borrower, but fines accrued up to Tuesday March 17 are still the responsibility of the borrower. Once full service is restored there will be a seven day grace period to return materials after which regular late fees will apply again. We will email dates of the grace period once that occurs.
    • If you currently have a fine for overdue library material predating March 17, you may pay by the following methods:
      • Credit Card
      • Online Banking

    Instructions for making payments are available on the Money Matters – Payment Page at

    Yukon University Library Services communications and updates will be available through the Yukon University Library Services web page.

    Study plan

    • YukonU fall semester program plans have been announced. Please see the message from VPA&SS Janet Welch above and our media release for more info.
    • Each program is currently developing a detailed delivery plan. Registered students will receive an email with further details by the second week of June. Detailed plans for each program will be posted online at by the end of June.
    • A new School Updates webpage for students has been created with information on how your classes are continuing and how to contact your program chair.
    • Students are asked to watch their Yukon University email for updates.

    Registration for Spring/Fall Courses

    Payment Options

    • You can pay via your student account using TOUCHNET or via online banking. There is more info on the Money Matters page online.

    Parking Lot Wifi

    • In order to support students who do not have access to internet at home IT and NWTEL have established two wifi hotspots in the Ayamdigut campus student parking lot near entrance 2 and 4 facing the parking lot. Look for YukonU-wifi on your laptop or mobile device.
    •  Wifi is also available outside the Dawson City campus/Yukon SOVA building and Carmacks campus.
    • We recognize this is not an ideal solution, but our hope is that it allows students to connect to wifi to obtain updates and class materials, while safely following social distancing protocols.

    Internet Demands

    • Despite NWTel’s current internet limit/fee relief, be aware of all demands by everyone in your household on your home internet service at this time, especially when planning to join meetings or enter synchronous classes via Zoom.
    • Examples include: software updates auto-downloading to computers, devices and gaming consoles; streaming movies and TV; YouTube; interactive online games; streaming video games; video calls using FaceTime, Skype, WhatsApp, Messenger, MS Teams and Zoom.
    • Check your router settings as you may be able to prioritize certain types of usage over others. Check your device or software settings to optimize or control usage also.
    • You may want to negotiate with household members which types of usage are prioritized at which times to ensure classes, meetings and calls with loved ones are not interrupted.


    • At times like this it is common for criminals to use the opportunity to spread digital viruses.  Please be cautious when opening any email or attachments.   

    Important links


    If you have any questions, please email us at communications [at] yukonu [dot] ca.